QUALIFICATIONS
Education
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High school diploma or GED
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Reading and writing skills required
Experience/Skills
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One year experience in admitting office with switchboard/communications system
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Knowledge of admitting/business office/health care environment
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Can correctly type 30 words per minute
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Computer literate
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Data entry experience
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Committed to “cross training” philosophy for all assigned tasks
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Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
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Works well with stress from patient dissatisfaction with registration process
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Ability to use office equipment
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Works independently with little supervision
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Ability to work under pressure with time constraints
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Ability to concentrate
Required Licenses/Certifications
Working Conditions
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Clean, well-lit working environment
ROUTINE RESPONSIBILITIES
Registration
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Registers patients effectively through Meditech
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Understands Meditech functionality and registers different account types accurately
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Understands pre-registration for prior date of service process
Finance/Insurance
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Ensures appropriate steps have been taken prior to completing registration process
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Completes registration process ensuring:
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Pre-certification is completed
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Appropriate consents are signed
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Adherence to medical compliance for Medicare patients
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Self-pay policy is followed
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Completes HPE applications when appropriate
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Schedules financial navigation appointments as needed
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Collects payments for services rendered as needed
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Collects payments from patients paying previous bills
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Keeps account of petty cash per each shift
Behavioral/HIPPA Standards
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Interacts professionally with patients, visitors, vendors, and volunteers
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Assists guests
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Maintains confidentiality of guests, patients, and all SCCH employees
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Displays professionalism and courtesy with peers
Reporting/Switchboard
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Completes appropriate daily logs and files paperwork accordingly
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Completes checklists for each shift
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Answers and logs phone calls as needed per department policy
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Pages on-call staff as needed per department policy
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Announces Safety Briefing Meetings and 2:00pm Quiet Time.
