As an Advanced Application Engineer here at Brady Corp., you will lead a team to deliver high-quality solutions, provide technical expertise, and ensure exceptional customer service. Your leadership will drive innovative solutions and business growth. You will report directly to our Sr Tech Supp Manager and you'll work out of our Fort Mill, SC location.
Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment
Travel to customer sites as needed, up to 15%
Must live within the Fort Mill, SC location
Requirements:
- Provide in depth pre- and post-sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of complex technical issues. Areas will include factors relating to configuration, installation, environmental and application functionality, as well as other potential causes.
- Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times.
- Work with and escalate issues to Engineering and Quality teams where required, prioritizing requests based on severity and business case.
- Build strong relationships with our partner and end customer base and become knowledgeable about their respective needs. Keep the customer updated on the status of work in progress on their problems.
- Develop robust communication practices with strong focus on customer service and solution quality.
- Support the knowledge-sharing mindset and apply the Knowledge Centered Support (KCS) methodology guidelines. Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems.
- Keep the case handling system updated with current information on the support case, related activities and resolution.
- Participate in assigned NPI projects and fully prepare the support teams for new product launches.
- Maintain and extend product knowledge by self-study and by attending relevant training sessions.
- Regularly share product and troubleshooting knowledge via coaching and training initiatives.
- Mentor agents in lower support tiers as part of the company's talent development and retention ethos.
- Handling complex issues escalated from the lower support tiers and recording all related activities in the case handling system.
- Deep investigation of complex technical issues and resolution of support requests.
- Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills.
- Preparing the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) program.
- Actively developing and maintaining technical knowledge base content.
- Timely communication to customers with focus on customer service and relationship building.
- Providing back-up to the frontline support staff at peak times as required.
Req Benefits:
- Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
- Generous 401(k) with company match
- Paid time off and holidays
- Opportunity to participate in incentive programs for all full-time employees
- Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
- Education reimbursement opportunities
- Scholarship program for children of Brady employees
- A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
- Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
- Dress-for-your-day dress code
- Charitable contributions matched through Brady's Matching Gift program
Additional Details :
Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.
Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
Bachelor’s Degree in Engineering relevant discipline or equivalent years of experience. Minimum 5 years of experience Product development or support. Minimum of 1 year Knowledge of networking fundamentals and wireless networking. Excellent interpersonal, verbal and written communication skills. Demonstrated skills developing and delivering trainings. Demonstrated analytical mindset and skills to pinpoint areas of opportunity within the team. Very strong problem-solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers. Very strong continuous improvement mindset, strong leadership impact. Excellent time, priority and tasks administration skills. Demonstrate leadership skills and sense of urgency. Demonstrate networking skills to investigate and provide solutions. Experience in product design, development, troubleshooting & isolating issues. Experience in customer facing roles. Strong Awareness of Product development life cycle. Awareness to programming or Software development. Experience with Android & iOS Application Development. Great presentation skills and ability to train others in the team. Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events. Skillful teamwork, diversity, knowledge sharing and reliability mindset. Must be able to multi-task, prioritize and work independently as well as in a Team environment.
