Shelter Safety and Risk Management
• Safely respond to and assist with the management of any emergencies/accidents/incidents including but
not limited to accidents, fire, police, client medical emergency, client interpersonal issues etc.
- Maintain safe shelter property and program environment (inside, outside) and storage areas in a clean,
safe condition including all appliances and alarm system (with maintenance).
- Perform minor shelter repairs and maintenance. Conduct walk-through tours with Shelter Operations
Manager of the facility to identify needed repairs and maintenance requiring shelter staff or facilities
support.
- Know the current disaster plan for the shelter unit. Participate with the Shelter “safety team” maintaining
and knowing how to execute a site’s emergency plan. Participate in evaluation of emergencies as
needed.
- Participate with all fire, health, and other needed facility inspections including fire drills at Shelter Sites
as requested.
Shelter Services Activities
• Perform Client Onboarding – which includes client Intakes and orientations of the program. Educate,
guide and explain to residents’ rules and procedures of the program.
- Support any shelter service site and position as assigned and participate in all aspects of program delivery
as requested.
- Conduct hourly inspections of assigned client personal space (house, room, bed, etc.). Post status for
clients. Report to staff the condition of the client’s personal space.
- Maintain, store, organize and distribute shelter supplies. Ensure adequate, labeled supplies of food,
clean linens, towels, clothing, cleaning supplies, personal care/hygiene products, furniture, and
equipment for clients, facility and the office. Shop for all needed food items as requested by supervisor.
- Perform head counts and during Grave Shift ensure two headcounts are completed.
- Assist with training, guidance and supervision of volunteers and related projects that support shelter
operations.
- Ensure clients adhere to Shelter Services Policies, Protocols and Regulations according to internal agency
and program policies. Administer warning notices to clients as needed.
- Supervise chores and clean-up daily
- Participate in Community Outreach as needed.
- Support Case Managers with bed/room count and roll ups as needed.
- Maintain and update bus tickets spreadsheet
- Ensure clean working facilities of offices, meeting rooms and kitchens.
- Perform End of Shift duties including Shelter Cleanup and status updates with incoming staff before shift
ends.
Shelter Administrative Support
• Conduct all work within professional boundaries without exception.
- Conduct all work with reliable attendance and punctuality following agency and department policies-
work assigned schedule and show up to work on time. Follow Agency policies for PTO and calling out
sick.
- Perform Shelter front desk reception work including monitoring desk, monitoring safety, facility
entrances, phone management, taking messages or redirecting calls/visitors to appropriate party.
- Support client intakes
- Receive, Record and Coordinate in kind donations as needed. Inventory donated items and send records
of contributions to the Shelter Operations Manager for acknowledgement. Ensure the in-kind donation
policy is followed and no one takes such donations outside of the approval policy. Notify Manager if any
constituent taking in kind donations of any type without supervisor approval.
- Assist Manager and Department staff with administrative duties as needed. Complete any special
projects assigned for Shelter Services. This includes but not limited to creation and maintenance of
documents as well as assisting with reports.
- Deliver excellent customer service to all agency constituents including but not limited to visitors,
vendors, volunteers, staff, clients, donors
- Ensure timely and informed communication with Manager at all times
- Pick up mail from post office as assigned.
- Order office or program supplies as needed.
- Report and complete incident reports within 24 hours. Review incident report(s) with Manager
immediately.
BHCC CUG REV 08.07.2024
