The Senior Operations Manager will oversee and support the General Managers in executing the day-to-day operations of both company and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company’s quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven track record of driving operational success.
This role will report directly to the Vice President of Operations
Key Responsibilities
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Operational Oversight: Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections.
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Performance Management: Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency.
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Training and Development: Provide ongoing training and support to restaurant managers to enhance their skills and performance.
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Compliance: Ensure all locations comply with health, safety, and labor regulations.
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Franchise Relations: Support franchisees in achieving their business goals and maintaining brand standards.
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Beverage Program Oversight: Directly manage and develop our beverage program.
Requirements
Travel Requirements
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Senior Operations Managers are required to visit each restaurant within their region 3 – 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers.
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Bachelor’s degree in business administration, Hospitality Management, or a related field is preferred.
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Fluency in English is required and proficiency in Spanish is strongly preferred.
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Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role.
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Strong leadership and interpersonal skills.
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Excellent analytical and problem-solving abilities.
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Ability to travel frequently within the assigned region.
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Experience developing or managing a bar or beverage program is preferred.
Benefits
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Health Care Plan (Medical, Dental & Vision)
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Paid Time Off (Vacation, Sick & Public Holidays)
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Family Leave (Maternity, Paternity)
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Training & Development
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Work From Home (when not traveling)
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Wellness Resources
