The Manager role is critical to the success of Delivering WoW experiences to Guests at JumpWorks. It includes performing a variety of duties including: opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc. Also, the Manager is tasked with ensuring the park is a safe and fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations. Ultimately, the goals of the position are tied to guest satisfaction and safety along with operational efficiency that results in profitable sales.
Qualifications:
- Ability to work nights, weekends, and holidays
- High school diploma, but Associate Degree is preferred
- Proven leader and mentor
- Demonstrate leadership in a customer eccentric environment
- Must love engaging with the community (that means kids, teens, young to older adults, etc.)
- Excellent written and verbal communication skills
Responsibilities:
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures
- Provide exceptional customer service and guest safety
- Create and manage daily processes to optimize operational efficiency
- Execute on marketing goals to spread awareness of JumpWorks
- Perform daily managerial tasks such as: open and close the facility, assist with internal facility maintenance, etc.
- Build and maintain the JumpWorks vison and culture that embraces and ensures guest safety and satisfaction
- Be a “Community Ambassador” for JumpWorks
- Assist in driving group sales and corporate events
- Identify and research new revenue streams, ways to engage, and being relevant in our community
- Assist with inventory, ordering, and pick up from vendors
- Hiring, Training and Scheduling.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Work Location: In person
