Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the frontline ambassador for our organization, providing exceptional support to our valued customers and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding service across multiple communication channels. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a fast-paced setting.
Responsibilities
- Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in-person interactions.
- Manage front desk operations, including greeting visitors, handling incoming calls, and directing them appropriately.
- Maintain accurate data entry records using Microsoft Office applications, Google Workspace, and QuickBooks for billing or bookkeeping tasks.
- Support office management duties such as filing, proofreading documents, calendar management, and organizing appointments.
- Assist with clerical tasks including filing, photocopying, and updating customer records to ensure information accuracy.
- Provide excellent customer support by addressing concerns, providing product or service information, and following up on unresolved issues.
- Utilize strong organizational skills to prioritize tasks effectively while managing multiple responsibilities with efficiency and professionalism.
Experience
- Previous office experience or administrative support background is preferred.
- Proven customer service experience demonstrating excellent phone etiquette and communication skills.
- Familiarity with multi-line phone systems, Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and basic computer literacy.
- Bilingual abilities are a plus to serve diverse customer needs effectively.
- Experience with clerical tasks such as data entry, filing, proofreading, and calendar management is highly desirable.
- Knowledge of office management procedures including appointment scheduling and record keeping will be advantageous.
- Prior experience in roles such as medical receptionist or dental receptionist is beneficial but not required; a strong willingness to learn is essential. Join us in creating a positive experience for every customer while advancing your career in a vibrant office environment!
Pay: $20.00 - $21.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
