Description:
Essential Functions and Responsibilities:
- Maintains excellence in customer service, receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and company policies and procedures.
- Helps to develop, guide, coach employees to continually provide the highest level of customer service to retain customers along with increasing new business
- Assist in identifying, developing and coordinating training and cross training for team members to maximize profit and process improvement efficiency.
- Assist in overseeing employee payroll time reporting. Approving timecards as needed before submitting to Corporate.
- Aids in direct supervision of all warehouse personnel as well as with performance reviews and constructive discipline.
- Develops, works with, and maintains relationships with all Austin Hose departments to identify and resolve problems for efficiency gains along with maximizing profitability
- Responds to and addresses customer complaints timely along with resolution to prevent issue in the future.
- Develops relationships and communicates with Sales to proactively grow sales while maximizing profits and discuss customer service achievements or concerns
- Ensure a clean and organized facility (warehouse, shops, break rooms, bathrooms) and equipment and vehicles are properly maintained
- Personally, follows and ensure all employees adherence to all company policies/procedures and all are familiar with company manual.
- Develops working relationships with vendors to ensure Austin Hose receives exceptional service and response time for request on quotes, order processing, expediting and pricing.
- Actively promotes all Corporate and HR initiatives and ensures compliance in all recruiting and discipline processes.
- Review open/back-order reports to identify customers are receiving their product in a timely manner.
- Assist as needed to approve purchases for office supplies and service needs for warehouse.
- Maintains a current working knowledge of regulatory and company operating requirements and coordinates activities with regulatory agencies, other company departments and customers.
- Enforce all company safety requirements and policies.
- Willingness to be flexible, including working overtime and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose
Requirements:
- Bachelor’s degree in business/management with 2 + years’ experience (or) a high school diploma with 4+ year’s proven experience.
- Leadership skills and ability to manage staff.
- Strong decision making and problem-solving skills
- Ability to use MS Office, proficiency in MS Excel and basic understanding and navigation of Prophet 21 setup and maintenance.
- Familiarity with pricing scheme and suppliers
- Ability to communicate in a clear, concise, understandable manner and listen attentively to others, understand material, and provides instructions to associates.
- Strong verbal, written, mathematical and interpersonal skills.
- Ability to maintain a good working relationship with co-workers, supervisors, management and various personnel.
