Remote-first role
- Impact: Be the calm, capable hub connecting customers and technicians.
- Tools that work: ServiceTitan and Hatch messaging keep you in control.
- Rhythm: An 8-hour shift that rewards focus, accuracy, and follow-through.
- Call center experience: 2 years handling inbound/outbound calls (required).
- Appointment scheduling: 1 year (required).
- Dispatching: 1 year (required).
- ServiceTitan platform experience: 1 year (required).
- Hatch messaging: 1 year (required).
- Data entry: 1 year (required).
- Customer service in a trade services setting (plumbing, HVAC, electrical, generators): 2 years (preferred).
- Answer, triage, and return customer calls with professionalism and empathy.
- Book and confirm service appointments with precision.
- Dispatch field technicians while balancing priority, geography, and availability.
- Maintain accurate job data and status updates inside ServiceTitan.
- Leverage Hatch to engage customers, reduce cancellations, and confirm times.
- Keep records clean and current through careful data entry.
- ServiceTitan
- Hatch messaging
- Work Location: Fully Remote
- 8-hour shift
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- You should be proficient in: Customer Service
Ready to help customers feel heard and get help fast? Apply to Rack Industries and bring structure and care to every service call.
