Apollo Plumbing, Heating & Cooling
Position: Mitigation & Restoration Coordinator
Location: Troutdale, OR
Join Apollo Plumbing, Heating & Cooling's growing team in Troutdale, Oregon. We are seeking an experienced Mitigation & Restoration Coordinator to help manage water mitigation and restoration projects from initial customer contact through project completion. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers through challenging situations, and can effectively coordinate technicians, schedules, documentation, and communication between all parties involved.
Duties & Responsibilities
Project Coordination
- Coordinate water mitigation and restoration projects from initial customer contact through project completion
- Schedule technicians, subcontractors, inspections, and follow-up visits
- Monitor project timelines and ensure work progresses efficiently
- Coordinate equipment delivery, pickup, and tracking
- Customer Communication
- Serve as the primary point of contact for customers throughout the mitigation and restoration process
- Provide updates regarding schedules, project status, and next steps
- Handle customer questions and concerns with professionalism and urgency
- Deliver a high level of customer service during stressful situations
Insurance & Documentation Support
- Assist with collecting project documentation, photos, and job records
- Coordinate communication between customers, technicians, insurance representatives, and office staff
- Maintain accurate project files and records
- Ensure documentation is completed accurately and submitted on time
Technician Support
- Provide field teams with job details, schedules, and customer information
- Monitor project progress and assist with scheduling adjustments
- Communicate project updates between the field and office teams
- Assist with problem-solving and project coordination as needed
Work Order Management
- Create, update, and maintain work orders and project records
- Track project milestones and ensure documentation is completed accurately
- Coordinate follow-up services and project closeout activities
- Verify project statuses and update records in real time
Administrative Support
- Maintain customer records and project files
- Assist with reporting, data entry, and office coordination
- Support department workflow and communication
- Coordinate with multiple departments to ensure a smooth customer experience
- Performance & Reporting
- Provide feedback to management on workflow improvements and project coordination efficiencies
- Help identify opportunities to improve communication, scheduling, and customer satisfaction
Key Skills & Qualifications
- Previous restoration, mitigation, project coordination, dispatching, or construction administration experience preferred
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Ability to manage multiple projects simultaneously
- Strong attention to detail and documentation skills
- ServiceTitan experience preferred but not required
- Experience working with insurance-related documentation is a plus
- Strong computer and data entry skills
Compensation
- Competitive pay based on experience
- Benefits available
- Career growth opportunities with a growing company
Pay: $23.00 - $30.00 per hour
Work Location: In person
