Your next move starts here.
If you are looking to launch or advance your career in the financial industry, don't miss this opportunity. At Hickory Point Bank & Trust, you'll work alongside innovative, creative individuals who are empowered to do what’s right for our clients. Join a team that values your potential, supports your development, and invests in your success.
The Loan Operations Specialist ensures the timely and accurate processing of consumer and residential loan applications, including preparing compliant disclosures and collecting all required documentation. This role is responsible for gathering and verifying information necessary to move loan files efficiently from application through underwriting submission. The Loan Operations Specialist prepares complete and accurate loan packages for underwriting while ensuring all supporting documentation meets regulatory and Bank requirements.
The Loan Operations Specialist will perform a variety of loan servicing and operational tasks in a friendly, efficient, and accurate manner. This position supports customers by answering questions, providing solutions, and communicating effectively with customers, servicing companies, settlement agents, and bank staff both in person and over the phone. All duties are performed in compliance with applicable laws, regulations, and Bank policies and procedures.
Process consumer and residential loan applications
Prepare loan files for underwriting review
Prepare compliant and timely loan disclosures
Order and request required file documentation
Follow up to ensure all preliminary documentation is received and complete
Prepare loan packages for submission to underwriting
Coordinate with originators and/or applicants to clear underwriting conditions
Complete loan servicing and operational tasks, including documentation review, system updates, and file maintenance
Handle customer inquiries and concerns in a professional and timely manner
Provide back-up for other operational positions as directed by management
Perform additional loan operations duties and activities as assigned by management
Knowledge, Skills, and Abilities:
Accommodation – Desire and motivation to help others
Cautiousness – Ability to make thoughtful decisions and follow established procedures
Idea Orientation – Ability to think creatively and generate solutions
Thoroughness – Strong attention to detail and accuracy when handling documentation
Urgency – Motivation to take prompt action to achieve timely results
Ability to handle multiple tasks in a fast-paced environment
Strong oral and written communication skills
Strong computer skills, including Microsoft Windows-based application
Education and Experience:
High school diploma or GED equivalent
Mortgage loan operations experience, preferred
Customer service experience, preferre
Maintain confidentiality and a high degree of integrity
Demonstrate accuracy and attention to detail
Exhibit strong communication skills
Working knowledge of Windows-based programs
Portray a professional image of self and the Bank
Willingness to accept and complete ongoing projects as needed
Ability to stand, file, bend, kneel, perform extended keyboarding, use telephone systems, climb stairs and ladders, and sit for extended periods of time
This job description is intended to convey information essential to understanding the scope of the position and the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position.
Equal Opportunities Statement
Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.
This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.
