Senior Customer Success Specialist - Addison, IL
$50,000 - $55,000/Annually (Dependent on experience)
For the selected candidate, we will provide medical, dental, and vision insurance, 401(k), and 3-weeks PTO
About Us:
We are a pioneer in the dermatology and aesthetic field, manufacturing professional-grade skincare products designed to enhance both the health and appearance of skin. With an unwavering commitment to using the highest quality ingredients, we offer a full spectrum of skincare solutions for all skin types. Our extensive product range includes face and body washes, toners, topicals, and moisturizers. As we continue to expand our presence internationally, we are seeking to grow our team at our new headquarters in Addison, IL.
The Role:
As a Senior Customer Success Specialist, you will play a key role in shaping the success of our customer interactions, leading the charge in providing an exceptional customer experience.
In addition to managing day-to-day operations, you will lead and mentor a team, helping them achieve their full potential. You’ll have the opportunity to shape the direction of our customer service approach, ensuring we maintain our reputation as a trusted brand in the dermatology and esthetic industry.
Responsibilities:
- Lead, mentor, and guide a team of Customer Success Specialists to drive high performance and efficiency.
- Manage quotations, order entries, and returns to ensure accurate and timely processing.
- Develop and implement strategies to improve the overall customer experience.
- Work closely with internal teams, including sales and marketing, to ensure a seamless customer journey.
- Provide expertise in product recommendations, helping customers select the best skincare solutions for their needs.
- Troubleshoot issues and resolve customer concerns in a professional and timely manner.
- Track and analyze customer feedback to drive improvements and ensure satisfaction.
- Assist in the development of training materials to enhance team performance and customer satisfaction.
Qualifications:
- Minimum 2 years' experience in a high-level customer service role
- Proficiency in Microsoft Office Suite
- Leadership experience is strongly preferred
- SAP or Salesforce experience is preferred
- Ability to build and maintain strong customer relationships
- Strong prioritization skills
Corporate Resources, on behalf of our client located in Addison, IL is hiring for a full-time, permanent Senior Customer Success Specialist.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
