Overview:
Responsible for admission/registration of patients and performance of clerical and receptionist duties.
Responsibilities:
- Complete registration process on all incoming patients, including updating all patient information, making copies of required cards/ID, obtaining appropriate signatures.
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Verify insurance(s) and update guarantor information.
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Insure ABN process and communicates with physicians as appropriate.
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Obtain any required pre-certifications and referrals as appropriate
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Enter CPT codes to generate payment estimates in Accu-Reg. Collect monies for deposits, deductibles, and co-pays. All Accu -Reg errors are corrected daily
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Maintains/verifies surgical schedule
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Maintains statistics/logs as required by unit Manager/Director
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Participates in order entry, patient billing, orders and schedules/posts surgical patients with required information
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Responsible for ordering department/office supplies as needed or directed
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Will be responsible for maintaining meeting minutes as requested/assigned
DCH Standards:
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Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
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Performs compliance requirements as outlined in the Employee Handbook
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Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
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Requires use of electronic mail, time and attendance software, learning management software and intranet.
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Must adhere to all DCH Health System policies and procedures.
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All other duties as assigned.
Qualifications:
- High school graduate or equivalent.
- Excellent clerical skills including ability to type 20 wpm and computer experience preferred.
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Ability to work well with others in a courteous manner in stressful situations.
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Excellent telephone and customer services skills required.
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Healthcare experience and understanding of basic terminology preferred.
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Must be able to read, write legibly, speak, and comprehend English.
