What You’ll Do:
-
Take incoming member service related phone calls such as balance inquiries, conducting transactions, initiating various account file maintenance requests, and other service related requests.
-
Conduct member interactions efficiently by meeting average handle time metrics, following stated processes and procedures and mitigating fraud and risk to the credit union through remote communication channels.
-
Actively seek opportunities to educate members on additional products and services, to support our growth and self-service initiatives.
-
Deliver exceptional service by living out our mission, vision, and core values and meeting our service level expectations.
-
Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.
What You Can Expect:
Benefits and Perks
Employer-Paid Benefits:
-
Health Insurance (only employee premium paid)
-
Short and Long Term Disability
-
Life Insurance and AD&D
Benefits:
-
Dental & Vision Insurance
-
Health Care and Dependent Care Flex Spending Accounts
-
401K Plan with match (based on length of employment)
Perks:
- Generous paid time off- Earn over 4 weeks of PTO during your first year of employment
-
Holidays- 11 observed holidays in addition to paid time off
-
Tuition reimbursement- Up to $5000 per year
-
Performance based Incentive program
What You Need To Succeed: (qualifications/experience/certifications, etc.)
-
1 year experience in a customer service related role
-
Ability to follow written processes and procedures, utilize resources, and seek assistance as needed
-
Excellent customer service, communication and listening, and organizational skills
-
Prior call center, phone support, or financial services experience (preferred)
Physical Demands:
-
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
- Must be able to lift and carry up to 20 pounds.
- Vision requirements include close and classroom vision.
- Rarely required to travel by automobile.
- Occasionally required to work other than normal business hour
