Join us at Eden Resort & Suites, where you'll play a vital role as a Hotel Night Auditor, ensuring our guests have a seamless and welcoming experience. You'll be the trusted point of contact during nighttime hours, balancing accounts and providing exceptional service. Your work will contribute to our mission of caring for every individual and upholding the excellence that defines our brand. We believe in the power of a collaborative and supportive team, and you'll find a workplace that values your dedication and drive.
In addition to a fulfilling role, we offer a competitive benefits package, including employee discounts and a comprehensive assistance program. Whether you're looking for personal growth or professional development, Eden Resort is committed to your journey. Let's build on our 50+ years of success together, striving for excellence and creating a welcoming environment for both guests and team members. Ready to make an impact? We invite you to apply and become part of our dedicated team.
Compensation:
$17 hourly
Responsibilities:-
Ensure accurate and timely completion of nightly financial reports and balance sheets, maintaining the integrity of our accounting records.
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Serve as the primary point of contact for guests during nighttime hours, addressing inquiries and resolving issues to enhance guest satisfaction.
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Monitor and manage hotel security systems, ensuring a safe and secure environment for guests and staff.
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Coordinate with the housekeeping and maintenance teams to address any immediate guest needs or facility issues.
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Process guest check-ins and check-outs efficiently, ensuring a seamless experience for all visitors.
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Maintain a detailed log of nightly activities and incidents, providing clear communication for the day team.
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Assist in preparing and setting up breakfast service, ensuring a smooth transition for the morning shift staff and guests alike.
ESSENTIAL SKILLS:
Excellent communication skills, both written and verbal.
Ability to work as part of a team and be a self-starter.
Ability to multitask and remain collected under pressure.
Highly detail-oriented, particularly with numbers.
Desire to provide excellent service to each guest regardless of the situation.
EDUCATION AND EXPERIENCE REQUIRED:
A minimum high school diploma or GED is required.
At least one (1) year of Hotel Front Desk experience is required. At least one (1) year of Food & Beverage night audit experience is preferred.
Knowledge of Microsoft Office Suite, Opera (PMS), and Aloha (POS) is preferred.
PHYSICAL REQUIREMENTS:
About Company
The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.
At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.
BENEFITS:
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Employee discount
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Employee assistance program
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(PTO, medical, dental, vision, life insurance benefits dependent on full-time status)
