Job Overview
If you enjoy helping customers resolve financial challenges while working in a fast-paced, team-oriented environment, this opportunity may be the right fit.
We're looking for an experienced collections professional who can confidently communicate with customers, negotiate payment solutions, and resolve outstanding balances while maintaining exceptional customer service.
What You'll Do
- Manage customer accounts
- Negotiate payment arrangements
- Resolve billing issues
- Perform outbound collections
- Maintain accurate documentation
- Utilize multiple servicing systems
- Work with internal departments
- Ensure compliance with federal regulations
What We're Looking For
- 2+ years of collections experience
- Strong customer service skills
- Excellent communication
- Problem-solving mindset
- Computer proficiency
- Microsoft Office experience
- Strong attention to detail
- Ability to work independently
Preferred
- Spanish bilingual
- Skip tracing experience
- Financial services or utility collections
Job Skills
- Collections and account recovery
- Customer service
- Negotiation and payment arrangements
- Problem-solving and critical thinking
- Skip tracing
- Account reconciliation
- Microsoft Office (Word, Excel, PowerPoint)
- Data entry and servicing platforms
- Strong written and verbal communication
- Time management
- Organization
- Math aptitude
- Ability to work independently
- Team collaboration
- FDCPA compliance
- Bilingual Spanish (preferred)
Job Education
- High School Diploma or GED required.
Job Responsibilities
- Handle inbound and outbound collection calls.
- Manage delinquent customer accounts.
- Negotiate payment arrangements.
- Recover outstanding balances.
- Update account records.
- Verify customer information.
- Explain customer agreements and contract obligations.
- Utilize skip tracing tools.
- Investigate account discrepancies.
- Work across multiple servicing platforms.
- Ensure compliance with FDCPA and company policies.
- Coordinate with internal departments.
- Support legal recovery processes when required.
Job Requirements
- High School Diploma/GED.
- Minimum two years of collections experience.
- Working knowledge of FDCPA regulations.
- Ability to type 30+ WPM.
- Computer proficiency.
- Microsoft Office proficiency.
- Strong customer service skills.
- Excellent communication.
- Strong organizational skills.
- Ability to work independently.
- Strong mathematical aptitude.
Job Experience
Required:
- 2+ years in collections
- Consumer collections preferred
- Payment negotiations
- Customer account management
- Collections call center
- Account recovery
Preferred:
- Bilingual Spanish
- Skip tracing
- Financial services
- Utility collections
- Solar collections
Pay: $37,440.00 - $45,760.00 per year
Work Location: In person
