The Floater General Manager is responsible for providing short-term leadership across multiple restaurant locations, ensuring operational stability, strong guest experience, and financial performance. This role steps into restaurants facing staffing gaps, performance challenges, or leadership transitions and quickly establishes structure, accountability, and standards.
Unlike a traditional General Manager, the Floater GM is expected to rapidly assess conditions, implement corrective actions, and transition the restaurant back to stability while supporting long-term leadership success.
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1. Operational Leadership & Stabilization
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Step into assigned locations and immediately assess operational performance, identifying gaps in staffing, execution, and compliance
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Ensure adherence to brand standards, food safety, and cleanliness requirements
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Lead execution of shift routines, deployment planning, and operational systems to stabilize performance
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Drive rapid completion of audit corrective actions and resolve operational deficiencies
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2. People Leadership & Team Alignment
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Quickly establish credibility and leadership with existing teams
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Reinforce expectations for performance, accountability, and conduct
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Execute onboarding, orientation, and training processes as needed
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Provide realtime coaching and performance feedback
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Support staffing recovery, including hiring, scheduling, and shift coverage planning
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Create a positive, productive work environment aligned with company values
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3. Guest Experience Excellence
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Ensure consistent execution of guest service standards
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Address and resolve guest complaints promptly and effectively
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Train team members on guest recovery and service expectations
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Monitor and improve guest satisfaction performance using company tools and feedback systems
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4. Financial & Business Performance
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Identify and address the root causes of poor financial performance
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Manage key cost drivers including labor, inventory, and waste
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Ensure accurate inventory practices and minimize variance
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Execute salesbuilding initiatives and operational improvements
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Maintain cash handling integrity and ensure proper controls are followed
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5. Problem Solving & Change Management
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Lead in highpressure or ambiguous environments with strong decisionmaking skills
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Implement immediate operational and staffing solutions to stabilize performance
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Adapt to new teams, processes, and challenges quickly
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Maintain composure and effectiveness during periods of change or transition
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6. Transition & Handoff Support
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Develop shortterm action plans to sustain improvements
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Support onboarding or transition of permanent General Managers
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Communicate store conditions, risks, and opportunities to district leadership
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Ensure the restaurant is left in a stable and improving condition
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Decision Making & Critical Thinking
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Results Orientation & Accountability
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Guest Focus & Service Excellence
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Talent Development & Coaching
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Integrity & Trust Leadership
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Adaptability & Change Management
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Qualifications
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35+ years of restaurant management experience (QSR or fastcasual preferred)
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Prior General Manager or Acting GM experience strongly preferred
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Strong operational knowledge (labor, inventory, food safety, P&L fundamentals)
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Ability to lead and motivate teams in fastpaced environments
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Proven ability to problem solve and make timely decisions
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Multiunit or multilocation experience
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Experience stabilizing underperforming locations
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Training and development experience
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Frequent travel between restaurant locations
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Ability to work flexible hours, including nights, weekends, and holidays
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Ability to step into demanding, highneed environments with minimal transition time
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Must be comfortable working in changing and sometimes highpressure conditions
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What Success Looks Like in This Role
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Rapid stabilization of store operations
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Improved guest experience and team performance
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Reduced operational gaps and compliance issues
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Strong communication and partnership with district leadership
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Smooth transition to permanent leadership
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Key Differentiator from a Traditional GM
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A traditional GM owns longterm performance of one restaurant
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A Floater GM drives shortterm impact across multiple restaurants, focusing on: o Stabilization
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Turnaround support
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Leadership continuity
Magic Concepts is a multi-unit restaurant company founded in Toledo, Ohio. Our legacy brand, Magic Wok, was established in 1983 by Sutas Pipatjarasgit. Over the years, we’ve grown to include two powerhouse brands—Wingstop and Jersey Mike’s—bringing even more variety and flavor to the communities we serve through the caring culture of our people.
