LightGrid is Hiring a Defense Red Switch Network tech to work at Scott AFB, IL.
This position requires U.S. citizenship with an active Top Secret clearance. Must be open to rotating shifts.
Job Responsibilities: Responsible for performing, training team and developing processes for the following duties:
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Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform
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Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
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Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
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Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
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Proactively monitor network alarms across platform specific network management tools.
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Support all customers to include providing global situational awareness support.
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Verify that service has been restored upon resolution of all customer-initiated tickets
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Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
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Proactively monitor network alarms across platform specific network management tools.
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Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
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Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
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Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
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Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
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Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
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Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Desired Qualifications:
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Tech control facility or cyber transport experience
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Circuit actions experience
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Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
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Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
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Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
