Warranty Manager

Job Details

We trust that as a Warranty Manager you will: (responsibilities)

· Conduct in-person homeowner assessments on an as needed basis.

§ Determine if corrective work order is needed.

§ Lead root-cause analysis.

§ Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.

§ Manage trades to completion of service requests to customers' satisfaction.

§ Perform minor service-related tasks (e.g., adjustments, repairs), as requested.

· Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues.

· Demonstrate an understanding of the Concept8 Warranty Program and Homeowner Maintenance requirements.

· Provide a high level of service to our customers and service representatives using guidelines established in Concept8 One-year Warranty Program

· Provide leadership, guidance, and structure to assistant warranty reps on the team.

· Input and dissemination of warranty tickets into excel spreadsheets and distribute to appropriate personnel for completion.

· Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim.

· Administer Concept8 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim.

· Provide weekly tracking of all outstanding warranty work orders to the field and update as required.

· Complete customer service requests timely and accurately

· You are willing to perform other duties as assigned.

What you will need: (competencies, behaviors & attributes)

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

Experience:

Work Location: In person