Overview
Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
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Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
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People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
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Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
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UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service.
Responsibilities
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Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
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Support desktop hardware, software standards and management practices including application distribution.
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Set up and prepare technical equipment for deployment.
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Advocate for and promote enterprise desktop standards and policies.
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Ensures compliance with Enterprise Change Committee requirements and processes.
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Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
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Support other IT departments associated to end-user equipment as required.
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Document issue resolutions to improve peers’ ability to resolve similar problems in the future.
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Track and document time associated to specific projects and daily functions.
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Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
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Occasional travel to other markets may be requested
Qualifications
Job Requirements:
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Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
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Experience with Desktop operating systems, Windows Server and Active Directory
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Experience in installing and replacing computer peripherals
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Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
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Experience with Microsoft Teams room and A/V equipment
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Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
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Strong analytical and problem solving skills
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Strong organizational and time management skills
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Exhibits clear written and verbal communication skills
Preferred Experience:
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MCP certification
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A+ certification
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SCCM deployment and Microsoft Office 365 experience
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Knowledge in scripting (e.g. Powershell) and other remote
