Key Responsibilities:
Shelter Operations
- Oversee the day-to-day functioning of the shelter, including intake, scheduling, and facility maintenance.
- Ensure the shelter is clean, safe, and welcoming for all residents.
- Maintain accurate records and documentation in accordance with agency and grant requirements.
Staff Supervision & Support
- Supervise shelter staff and volunteers, including scheduling, training, and performance evaluations.
- Provide guidance and support to staff in managing resident needs and crises.
- Promote a collaborative and trauma-informed work environment.
Resident Services
- Ensure residents receive appropriate services 24/7, including case management, referrals, and advocacy.
- Facilitate conflict resolution and enforce shelter rules respectfully and consistently.
- Support residents in achieving goals related to safety, housing, and self-sufficiency.
Compliance & Safety
- Ensure shelter operations comply with local, state, and federal regulations, including health and safety standards.
- Conduct regular safety drills and maintain emergency preparedness plans.
- Monitor and report incidents in accordance with organizational policies.
Community & Collaboration
- Coordinate with other departments and community partners to support resident needs.
- Represent the shelter in community meetings and outreach efforts as needed.
- Assist with grant reporting and program evaluation.
Qualifications:
- Bachelor’s degree in Social Work, Human Services, or related field preferred; equivalent experience considered.
- Minimum of one (1) year of experience in shelter or residential program management.
- Strong leadership, organizational, and interpersonal skills.
- Knowledge of trauma-informed care, crisis intervention, and domestic violence services.
- Ability to work flexible hours, including evenings and weekends as needed.
Physical Requirements:
- Ability to move throughout the shelter facility, including ADA-accessible areas.
- Ability to communicate effectively with residents, staff, and external partners in person, by phone, and electronically.
- Ability to perform light physical tasks such as lifting up to 20 pounds (e.g., supplies, donations).
- Ability to respond quickly in emergencies, including assisting residents with mobility needs.
- Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Work Environment:
Residential shelter setting with exposure to emotionally intense situations. May involve occasional travel to partner agencies or community events. Requires flexibility and adaptability in a dynamic, mission-driven environment.
Flexible schedule may include holidays, evenings, weekends, and on-call shifts.
Job Type: Full-time
Pay: From $49,920.00 per year
Benefits:
- Health insurance
- Paid time off
Compensation Package:
Work Location: In person
