The TRU by Hilton’s mantra is to offer these great amenities while remaining grounded in value. We want to welcome members that are motivated, help us grow and keep true to this mantra.
Available Shifts:
7:00am - 3:00pm
3:00pm - 11:00pm
Hilton Experience preferred, but not required.
The Front Desk Guest Service representatives is a member of the Front Office team. Responsibilities include maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is necessary.
DUTIES AND RESPONSIBILITIES
This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.
Qualifications Include: (not limited to)
· Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
· Excellent communication skills both verbal and non-verbal.
· Excellent phone and computer skills.
Experience:
· Hilton: 1 year (Preferred)
· OnQ: 1 year (Preferred)
· Hotel front desk: 1 year (Preferred)
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
