Keys Federal Credit Union has an employment opportunity for a full-time Member Support Service Representative in our Call Center.
Work schedule Monday - Friday 8am - 5pm.
The Member Support Service Representative assists members and potential members with their telephone and online requests; explains services, offers and recommends CU products and services; responds to and researches member questions, and directs phone calls to the appropriate area. Offers exceptional service to members by meeting or exceeding our service guidelines.
A Day in the Life:
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Provide a positive experience to our members and potential members over the phone, via email and secured messages.
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Help our members with account questions, online banking issues, and credit card disputes.
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Provide members and potential members with product and service information in a helpful efficient manner.
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Build and retain member relationships through service quality and member needs satisfaction.
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Promote the Credit Union's products and satisfy members' financial needs through suggesting additional credit union services.
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Manage daily wire transfer activities.
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Act as membership officer, QC, review, and approve membership applications
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Assist other departments with member related adjustments
Why join our team?!
We offer some incredible benefits for our full time employees:
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Excellent pay
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15 days Paid Time Off a year. Your start earning time off the day you start at Keys Federal Credit Union!
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10 or 11 Paid Holidays a year
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One Paid Floating Holiday a year
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Complete benefit package, including, health, dental, life, long term disability, available after two months of employment
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401(k) retirement plan with generous employer match and vesting schedule
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Training to support your career goals
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Career advancement opportunities
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Tuition assistance
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The chance to make a difference in your community, through your day-to-day interactions and volunteering in your community
The Qualifications we are looking for:
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Bilingual/Spanish/Russian/ Creole helpful but not required
- 6 months to two years of similar or related experience
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Experience in a financial institution (preferred)
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Excellent written and oral communication skills
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Excellent problem solver
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Strong attention to details
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Ability to handle numerous projects simultaneously
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Work as a team player
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Moderate PC proficiency
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Ability to type 30 wpm
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High school diploma or general education degree (GED)
Equal Opportunity Employer
