Benefits/Perks
- Paid Training
- 401k option
- Health Insurance option
- Career Growth Opportunities
Job Summary
We are seeking a professional and detail-oriented Medical Transport Dispatcher to join our team. In this role, you will coordinate non-emergency medical transportation services, ensuring patients are picked up and dropped off safely and on time for their appointments.
The ideal candidate is highly organized, able to multitask in a fast-paced environment, and committed to providing excellent service to both patients and drivers.
Responsibilities
- Receive and manage inbound calls for non-emergency medical transportation requests
- Schedule, coordinate, and dispatch drivers for patient pick-ups and drop-offs
- Communicate clearly with drivers regarding trip details, updates, and special patient needs
- Monitor driver status to ensure timely arrivals and completion of trips
- Prioritize trips based on appointment times and level of urgency
- Maintain accurate records of trips, schedules, and customer information
- Provide excellent customer service to patients, healthcare facilities, and team members
- Resolve scheduling issues, delays, and conflicts in real time
- Ensure all tasks are completed accurately and within required timeframes
- Maintain punctuality and reliability in attendance and daily responsibilities
- Ability to work holidays as needed
Qualifications
- High school diploma or GED required
- Must reside in New Jersey preferred close to elmwood park
- Previous experience as a dispatcher preferred (medical transportation or logistics a plus)
- Strong computer, typing, and data entry skills
- Ability to multitask and manage high call volumes in a fast-paced environment
- Excellent communication and problem-solving skills
- Strong organizational skills with attention to detail
- Ability to remain calm and efficient under pressure
- Familiarity with GPS systems and dispatching software is a plus
- Strong knowledge of New Jersey routes and geography
- Ability to read and write clearly and effectively
