Company Overview
The Hilton Garden Inn Boston Logan is dedicated to providing memorable experiences and exceptional hospitality to guests around the world. We pride ourselves on creating welcoming environments where guests feel at home, whether they’re traveling for business or leisure.
Overview
We are seeking a dynamic and energetic Front Desk Supervisor to lead our front desk team. In this vital role, you will ensure seamless guest check-in and check-out processes, deliver outstanding customer service, and uphold the highest standards of hospitality management. Your leadership will help create a positive guest experience, foster team collaboration, and maintain operational excellence across all front desk functions.
Duties
- Supervise daily front desk operations, including guest registration, reservations, and check-out procedures using property management systems (Hilton PEP).
- Lead and motivate the front desk team to deliver exceptional guest services with enthusiasm and professionalism.
- Handle guest inquiries, complaints, and special requests promptly and effectively, demonstrating strong customer service problem-solving skills.
- Oversee hotel emergency procedures, ensuring safety protocols are followed and staff are prepared for any situation.
- Manage multi-line phone systems and ensure phone etiquette standards are consistently met when communicating with guests and clients.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
- Maintain accurate records of night audits, guest accounts, and other essential documentation to support operational efficiency.
Qualifications
- Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience.
- Strong knowledge of hospitality reservation systems such as PEP or similar property management systems (PMS).
- Excellent customer service skills with the ability to handle guest relations professionally and courteously.
- Multilingual or bilingual abilities are highly desirable to enhance client communication.
- Familiarity with hotel emergency procedures, night audit processes, and multi-line phone systems.
- Exceptional communication skills, including phone etiquette and client interaction expertise.
- Demonstrated leadership capabilities with a focus on team development and problem-solving in a fast-paced environment.
Join us as a Front Desk Supervisor to lead with energy, inspire your team, and deliver unforgettable guest experiences!
Pay: From $27.25 per hour
Benefits:
- Dental insurance
- Employee discount
- Food provided
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Boston, MA 02128 (Preferred)
Work Location: In person
