Mokara Hotel & Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Server
Overview:
The server will wait on tables promptly, courteously and to serve our guests with a genuine care.
Responsibilities:
- Knowledge of the dining room.
- Must have full familiarity with menus and beverage offerings.
- Greet guests when entering the restaurant with a pleasant smile and superior customer service.
- Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
- Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
- Record transaction in MICROS system at time of order and adhere to cash handling standards.
- Check in with guests to ensure satisfaction with each food course and/or beverage.
- Present accurate check to guest and process payment.
- Maintain cleanliness of work areas throughout the day.
- Process station set-up and break-down and complete all other side work duties as assigned.
- Ensure tables are set up properly, including polishing and cleaning glasses.
- Service to guests according to Omni Moments of Service Standards.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Clean, clear and reset service areas.
- Protect the hotel from liability with regard to over serving guests.
- Perform any other duties as assigned by the restaurant manager.
Qualifications:
- Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
- Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
- Previous cash handling experience preferred.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
- Ability to accurately and efficiently input information into MICROS.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
- Excellent customer service, service recovery and problem-solving skills.
- Must be able to work a variety of shifts, including weekends and holidays.
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
- Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.
- Must be able to attain a valid Food Handler & Responsible Beverage Service certification from approved providers below.
Approved Providers:
ServSafe Food Manager Certification: ServSafe Manager https://www.servsafe.com/
ServSafe (National Restaurant Association – gold standard) –Texas Food Handlers https://www.servsafe.com/
National Registry of Food Safety Professionals (NRFSP) – TABC & Texas Food Handlers https://www.nrfsp.com/
360 Training / Learn2Serve – TABC & Texas Food Handlers https://www.360training.com/
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to:
[email protected].
