Description:
Location: Middletown, MD
Department: Delivery Operations
Reports To: Logistics Manager
Schedule: Monday-Thursday 6pm-4am (could be subject to change to accommodate departmental needs)
Job Summary:
The Assistant Delivery Manager is responsible for overseeing the delivery operations and team, including route optimization, driver management, and communication with internal teams. This role ensures efficient, timely, and cost-effective delivery services while maintaining compliance with regulatory requirements and company policies.
Key Responsibilities:
Route & Fleet Management:
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Optimize delivery routes to reduce the hours of service (HOS) for troubled routes.
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Track and analyze delivery stops and times to enable route efficiency.
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Review vehicle fleet performance and manage truck breakdowns, roadside assistance, and maintenance coordination.
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Driver Management & Training:
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Assist with driver training, onboarding, and road testing.
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Conduct driver meetings quarterly and implement and assist with ongoing coaching and disciplinary actions.
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Conduct daily check-in with drivers during loadout.
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Track and enforce driver uniform policies.
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Ensure drivers comply with DOT requirements.
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Assist with driver audits and error reporting.
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Check in with drivers during their route to ensure route completion and reinforce a positive driver/delivery culture
Delivery Operations & Coordination:
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Communicate delivery changes to Customer Service (CS) and management (route changes, driver availability, vehicle issues, etc.).
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Serve as a relief delivery driver to cover attendance gaps
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Assist with coordinating daily re-deliveries.
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Ensure delivery schedules are updated daily and communicated weekly.
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Audit returning drivers to ensure all returns are properly accounted for.
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Complete weekly truck inspections for cleanliness.
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Support on the dock during driver loadout times.
Communication & Compliance:
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Maintain open communication with drivers to address concerns and prevent operational issues.
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Assist with handling vehicle accident reports and insurance claims when needed.
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Assist with handling citations/moving violations from the delivery department staff.
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Ensure drivers are informed of any new product changes to prevent delivery errors.
Requirements:
Qualifications & Requirements:
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Proven experience in delivery operations.
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Strong leadership and organizational skills.
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Knowledge of route planning and optimization.
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Experience with driver training, auditing, and compliance enforcement.
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Knowledge of DOT regulations and fleet maintenance best practices.
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Strong communication and problem-solving abilities.
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Proficiency in relevant software (e.g., Paylocity, routing systems).
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The ability to occasionally go out on the road to assist drivers when there are issues.
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Clean driving history and able to obtain and maintain a DOT medical card.
Preferred Qualifications:
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Experience in a high-volume delivery environment.
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Ability to troubleshoot problems and keep the delivery department on track
