Job Description – Technical Support Specialist
- Provides support and implementation of network hardware, design, operation, convergence and security in line with the directives of VP Operations.
- Communicates via phone with vendors, partners, contractors and other staff members in constructive ways to accomplish technology installations.
- Sets up and configures hardware for deployment (PCs, modems, routers, Wi-Fi)
- Manages the planning, development, installation and operations of hardware and network systems in real-time using project management software (Asana)
- Maintains network health and addresses issues expeditiously.
- Assists configuring and maintaining web servers (WHM/cPanel) and server accounts
- Troubleshoot and fix issues with websites on our servers, largely with Wordpress
- Scheduling and managing technicians and incoming/outgoing support issues.
- Setup and support of employee equipment and software (staff PCs, tablets, phones)
- Work with our onsite technicians to oversee and implement signage and network installations – this will be both over the phone and in person; some travel is required.
- Willingness to learn and use software for content management and digital signage.
Requirements:
- Associate's Degree or equivalent work experience
- Professional appearance for meeting with vendors, conrtactors and stakeholders
- Bachelor's Degree not required but preferred
- CompTIA A+ Certification not required but preferred
Additional Job Details:
The applicant should be comfortable with the following:
- Working with vendors and staff both in-person and on the phone to solve issues and encourage other parties to work with us in solving these issues in a positive and supportive manner with clear communication
- Driving to installation sites within the tri-state area (travel time for this position is approx. 25%)
- Managing projects simultaneously without things falling through the cracks
- Possessing and promoting a positive attitude in the face of long-term projects
- The applicant should be able to work with management to plan for MVN IT’s future needs and operations while maintaining the day-to-day network operations
- The candidate should display an aptitude with leading and motivating staff members.
- Sets project timeframes and priorities based on objectives and ongoing assignments.
- Provides guidance and technical advice and becomes actively involved as required.
- How to adjust settings in Windows for different network environments
The applicant should be familiar or capable of learning the following:
- How to configure modems, routers, switches, and NICs
- How to ping, trace routes, and monitor network traffic
- How to use WHM and cPanel for server accounts
- How to troubleshoot and repair website issues
Job Type: Full-time
Pay: $50,000.00 - $62,000.00 per year
Work Location: In person
