We’re seeking a talented and empathetic individual to join our team as a Graphic Designer and Customer Service Representative—full–time (40 Hours Per Week). This dual-role position requires someone who can balance creative precision with clear, compassionate communication.
Graphic Design (50%)
- Design custom headstone layouts, engravings, and proofs based on customer input.
- Prepare high-contrast, grayscale artwork for laser engraving or sandblasting.
- Edit and format customer-submitted images, clipart, and text.
- Collaborate with production teams to ensure artwork meets engraving specifications.
- Maintain and update design templates and asset libraries.
Customer Service (50%)
- Answer phone calls & Live Chat
- Reply to customer emails
- Communicate with team
- Log information into CRM, Order Fulfillment & Monument design system
- Perform administrative/Clerical Duties
Qualifications
· High School Diploma or GED required – College degree preferred
· Customer service experience of 1 year or more
· Excellent verbal communication skills required; writing skills preferred
· Proficiency in Adobe Illustrator, Photoshop, or equivalent graphic design software
· Comfortable multitasking between creative and customer-facing responsibilities
· Experience with CRM or order management systems is a plus
Job Types: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Adobe Photoshop: 2 years (Required)
Ability to Commute:
- Mesa, AZ 85209 (Required)
Work Location: In person
