Position Summary
The Customer Service Representative is New Holland Supply’s first point of contact with customers and plays a vital role in delivering exceptional service to everyone who contacts our company. This person manages all incoming customer inquiries, handles front desk orders, and provides support to the sales team. Other responsibilities include ensuring the showroom area is organized, and that keeping the stock of sample materials well-maintained and accessible for the sales team.
Experience related to construction or construction-adjacent industries is preferred.
Key Responsibilities
Customer Service and Administrative Duties:
· Answer all incoming phone calls and provide service or redirect them to the appropriate department or person
· Greet all office visitors and provide service or direct them to the appropriate department or person
· Respond to website chat inquiries in real-time with accurate information
· Monitor and respond to Facebook comments and messages in a timely, brand-appropriate manner
Front Desk Orders:
· Serve all walk-in and call-in customers as directed, entering and completing the entire order process accurately and efficiently
Sales Support:
· Assist the sales team with new lead intake and follow-up
· Manage and qualify website leads, ensuring timely handoff to the sales team
· Provide product information and support to customers across platforms.
Showroom & Sample Materials:
· Maintain a clean, organized, and visually appealing showroom
· Track and manage sample stock inventory
· Prepare and restock samples as needed for customer viewing or shipping
Qualifications:
· Prior experience in customer service, retail sales, or front desk/administrative roles is required
· Friendly, professional demeanor with a customer-first attitude
· Excellent verbal and written communication skills
· Strong multitasking and organizational abilities
· Ability to work independently and as part of a team
· Proficient in Microsoft Office Suite (Word, Excel, Outlook)
· Comfortable with technology and online communication tools (e.g.: Various messaging platforms, social media, and CRM systems)
Compensation and Benefits:
· Starting wage from $26-$30 per hour, depending on experience (Negotiable)
· Paid Holidays and Vacation
· Health Insurance
· Annual Bonuses
· 15% Employee discount on building materials
Additional Information:
· This position is a full-time, in-person role at our location in New Holland, PA
· Standard work shift is approximately 9 hours daily, Monday-Friday
Pay: $26.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
