About our Agency:
Our agency opened January 1, 2019. We are a team focused on performance, consistency and strong customer relationships. We are actively involved in the community through the Chamber of Commerce, local non-profit organizations and various sponsorships.
Our office culture is upbeat and positive, while staying disciplined and process-focused. We build lasting success through intentional habits and mindset. If you’re positive and trustworthy—and you value accountability and teamwork—we’d love to talk to you.
You are a good fit for our office if you are:
- Calm, steady, and ready to help.
- You build strong relationships and confidently recommend solutions based on what customers need.
- You’re goal-driven, coachable, and skilled turning active listening into making recommendations that meet customers’ needs.
- You want to grow in a high-performing environment
At Stella Spiking - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
ROLE DESCRIPTION:
As a Customer Relations Representative with Spiking Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Communicate with customers to understand their needs and provide available product information.
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Strong communication and problem-solving skills.
- Prior experience in customer service, business support, or insurance preferred.
- Ability to handle high-stress situations calmly.
- Must possess or be able to obtain necessary state insurance licenses.
