About Us:
Smitten Kitten is a premier retail, grooming, and cat boarding company with two convenient locations in Des Moines and Ankeny. We are dedicated to offering top-quality cat products, exceptional grooming services, and first-rate cat boarding care. We are currently looking for a friendly and organized Receptionist/Retail Associate to join our team and contribute to the smooth operation of our business.
Job Summary:
As a Receptionist/Retail Associate at Smitten Kitten, you will be the first point of contact for our customers, providing exceptional service both in-person and over the phone. Your role will involve managing the front desk, assisting customers in our retail store, and ensuring a welcoming and organized environment. Additionally, you will help with the care and well-being of the boarding cats, including feeding, cleaning up after them, and maintaining a comfortable environment for their stay. You will also assist with scheduling and coordinating grooming services.
Key Responsibilities:
- Front Desk Management:
- Greet customers and visitors with a warm and friendly demeanor.
- Answer and direct phone calls, taking messages as necessary.
- Schedule appointments and manage the booking system for both cat boarding and grooming services.
- Customer Service:
- Assist customers with inquiries, provide information about our products, grooming services, and promotions.
- Offer personalized recommendations based on customer needs.
- Handle customer inquiries and resolve any issues promptly.
- Retail Operations:
- Assist with stocking and organizing merchandise on shelves and displays.
- Maintain a clean and orderly retail environment.
- Operate the cash register and accurately handle transactions.
- Cat Boarding and Grooming Support:
- Assist in the check-in and check-out process for boarded cats.
- Care for the boarding cats, including feeding, watering, and cleaning up after them.
- Maintain a clean and comfortable environment for the cats.
- Ensure that all required paperwork and records are completed accurately.
- Assist with scheduling and coordinating grooming services.
- Communicate with customers regarding their cats' stay, grooming appointments, and any special instructions.
- Cleaning and Maintenance:
- Ensure the front desk area, retail space, grooming, and boarding facilities are kept clean and sanitized.
- Perform routine cleaning tasks such as sweeping, mopping, and disinfecting.
- Compliance:
- Adhere to company policies, safety protocols, and cat care guidelines.
- Maintain accurate records related to cat boarding, grooming, and retail transactions.
Additional Opportunities:
- Candidates with an interest in social media or window design will have an opportunity to apply their skills.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a receptionist, retail, or customer service role preferred.
- Passion for cats and a basic understanding of cat care.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work on Mondays and other flexible days.
Physical Requirements:
- Ability to stand, walk, and lift objects up to 50 pounds.
- Comfortable working in a retail environment with cats.
Benefits:
- Competitive hourly wage plus tips.
- Employee discounts on retail products, grooming services, and cat boarding services.
- Full-time staff members are eligible for a salary with paid time off after 90 days.
- Opportunities for growth and advancement within the company.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
Shift:
Work Location: In person
