1. Obtaining and Verifying Insurance Information: Obtaining and accurately verifying insurance and billing information for all types of insurance.
2. Auditing for Completeness and Accuracy: Self-auditing and reviewing charts/registrations daily for completeness maintaining high accuracy levels (>95%).
3. Preparation of Patient Identification and Paperwork: Preparing identification bracelets and paperwork used during patient care and routing it appropriately in a timely manner.
4. Effective Communication: Communicating effectively in person and on the telephone with various personality types.
5. Stress and Decision Handling: Handling stress, working under pressure, and making decisions effectively.
6. Training and Orientation of New Staff: Assisting in the training and orientation of new employees within the department.
7. Participation in Meetings and Organizational Goals: Participating in departmental meetings, discussions, and supporting the organization’s mission, vision, values, and strategic plan.
8. Competence in Core Job Functions: Demonstrating competence in job responsibilities through proficiency testing, skill demonstration, and adherence to organizational standards.
9. Staff and Patient Interaction: Addressing patient, family, and visitor needs while ensuring resolution of concerns by contacting the appropriate department.
10. Time Management and Organization: Prioritizing work, organizing tasks efficiently, and attending to detail.
11. Department Specific Duties
· Assists the Emergency Department staff when needed: Assists with patient wayfinding and supports Nursing staff both in the patient rooms and the lobby
· Assists the Communication Center staff when needed: Performs routine, emergency and code paging according to established procedures. Monitors hospital environmental system alarms and security systems and notifies responsible department for corrective action.
12. Meet Age/Cultural/Spiritual/Physical Patient Needs
· While performing job tasks, demonstrates awareness of age specific practices of the patient(s).
· While performing job tasks, demonstrates awareness of cultural and spiritual practices of the patient(s).
· While performing job tasks, demonstrates awareness of the functional status and physical needs of our patient(s).
