Part-Time Collections Specialist / Client Manager
Location: Plainfield, IL
Employment Type: Part-Time (20–30 hours per week)
Schedule: Flexible weekday hours Great for Parents with kids in school!
About the Position
We are seeking a motivated, professional, and customer-focused Collections Specialist / Client Manager to join our growing team. This position is responsible for managing client accounts, following up on insurance claims, maintaining positive customer relationships, and ensuring timely collections. The ideal candidate is organized, confident communicating with customers and insurance representatives, and committed to delivering exceptional service.
Responsibilities
- Contact customers regarding past due balances in a professional and courteous manner.
- Manage insurance claims from submission through payment, following up with carriers as needed.
- Communicate with insurance adjusters, mortgage companies, and clients to facilitate claim resolution.
- Build and maintain strong relationships with clients throughout the collections and claims process.
- Process account payments and update customer records.
- Follow up on payment arrangements and insurance claim status.
- Resolve billing questions and coordinate with internal departments.
- Maintain accurate documentation and notes within company software.
- Review aging reports and prioritize collection efforts.
- Assist with account management and additional administrative duties as needed.
Qualifications
- Previous experience in collections, accounts receivable, customer service, account management, or insurance claims processing preferred.
- Experience working with property insurance claims, insurance carriers, or restoration/construction claims is strongly preferred.
- Knowledge of insurance claim procedures, billing, and payment processes is a plus.
- Excellent communication and negotiation skills.
- Strong organizational and time management abilities.
- Proficiency with Microsoft Office (Excel, Outlook, and Word).
- Detail-oriented with exceptional follow-through.
- Ability to work independently while contributing to a collaborative team environment.
What We're Looking For
- Positive attitude with outstanding customer service skills.
- Professional phone etiquette and confidence speaking with customers and insurance representatives.
- Reliable, trustworthy, and self-motivated.
- Strong problem-solving and conflict-resolution skills.
- Ability to balance excellent client service while protecting company interests.
- Comfortable working in a fast-paced environment and managing multiple accounts simultaneously.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Flexible part-time schedule.
- Opportunity for growth within a rapidly expanding company.
- Supportive, team-oriented work environment.
If you have experience in collections, client management, or insurance claims and enjoy helping customers while keeping accounts on track, we'd love to hear from you.
Apply today by submitting your resume and a brief summary of your experience.
Pay: $20.00 - $30.00 per hour
Benefits:
Work Location: In person
