HVAC Service Manager
$100,000+ Annual Earning Potential DOE, Including Bonus Potential
We are looking for an experienced HVAC Service Manager to lead a team of 10–20 technicians across residential and light commercial service.
This is a hands-on leadership position responsible for technician development, department performance, customer satisfaction, and hitting company budget goals. The ideal candidate has strong HVAC technical knowledge, leadership experience, and understands both the operational and financial sides of running a successful service department.
Responsibilities
- Manage, coach, and develop 10–20 HVAC service technicians
- Provide weekly technical and sales training
- Conduct field ride-alongs and hands-on technician training
- Assist technicians with difficult HVAC diagnostics as needed
- Manage technician repair, parts, and IAQ sales performance
- Monitor department revenue, margins, labor, overtime, and discounts
- Ensure the department meets or exceeds budget
- Recruit, interview, and hire service technicians
- Manage technician scheduling and field coverage
- Review and process HVAC field payroll
- Adjust and maintain service pricing in ServiceTitan
- Handle escalated and upset customers
- Perform customer and jobsite visits as needed
- Prepare light commercial service and repair proposals
- Develop and manage commercial service agreements
- Monitor callbacks, technician performance, and overall service quality
- Provide after-hours and weekend support when needed
- Work closely with dispatch and other departments to maintain efficient operations
Qualifications
- Strong residential and light commercial HVAC experience
- Previous HVAC leadership or management experience
- Strong HVAC diagnostic and troubleshooting skills
- Experience training and developing service technicians
- Understanding of HVAC service sales, repair options, and IAQ
- Ability to manage department budgets, margins, labor, and KPIs
- Commercial proposal and service agreement experience preferred
- ServiceTitan experience preferred
- Strong communication and customer-service skills
- Valid driver's license and acceptable driving record
Schedule
This position has 7-day operational responsibility and requires availability for technician support, customer escalations, and after-hours situations as needed.
Compensation & Benefits
- $100,000+ annual earning potential DOE, including performance bonuses
- Company vehicle
- Company phone
- Company computer
- Company uniforms
- Company benefits
- Performance-based bonus opportunity
We're looking for a manager who can develop technicians, drive department performance, solve problems, and take ownership of results.
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee discount
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- HVAC Service : 7 years (Preferred)
- Management : 3 years (Preferred)
License/Certification:
- Drivers License (Required)
- EPA Certification (Required)
Work Location: In person
