Location: Haven Farm – Knightdale, NC
Position: Part-Time / Full-Time
About Us
Haven Farm is more than a destination – it’s a community. We bring people together through plant medicine, wellness, and intentional experiences. From our family-friendly farm events to our handcrafted coffees, teas, and infused beverages, we aim to create a welcoming space for everyone.
Role Overview
Position Summary
As a Retail Sales & Beverage Specialist, you are responsible for creating an exceptional customer experience from the moment a guest walks through the door until they leave. Your role combines hospitality, retail sales, product education, and beverage preparation to ensure every customer feels welcomed, informed, and excited to return.
You are not simply selling products—you are building relationships, educating customers, and representing the Haven brand with professionalism and enthusiasm.
Core Responsibilities
1. Customer Service Excellence
Your Mission
Create a welcoming, memorable experience for every guest.
Key Responsibilities
● Greet every customer within 10 seconds of entering the store.
● Learn each customer’s needs through thoughtful questions.
● Build genuine relationships with returning guests.
● Create a friendly, positive, and judgment-free environment.
● Resolve customer concerns professionally and promptly.
● Thank every guest for visiting and invite them back.
Success Looks Like
● Every customer feels welcomed.
● Customers leave happier than when they arrived.
● Repeat customers ask for you by name.
● High customer satisfaction and positive reviews.
2. Retail Sales
Your Mission
Help customers find the right products while increasing sales through education and recommendations—not pressure.
Key Responsibilities
● Understand every product we carry.
● Explain product benefits with confidence.
● Recommend products based on customer goals.
● Introduce complementary products.
● Promote weekly specials and loyalty programs.
● Upsell naturally when it improves the customer’s experience.
● Keep shelves stocked, organized, and visually appealing.
● Maintain product knowledge as inventory changes.
Sales Expectations
● Meet or exceed individual sales goals.
● Increase average transaction value.
● Encourage repeat business.
● Convert first-time visitors into loyal customers.
Success Looks Like
● Customers trust your recommendations.
● Strong average ticket size.
● High conversion rates.
● Increased customer retention.
3. Beverage Preparation
Your Mission
Deliver consistently high-quality beverages quickly and accurately.
Key Responsibilities
● Prepare coffees, teas, mocktails, smoothies, and specialty drinks according to recipes.
● Maintain consistency in every beverage served.
● Keep workstations clean and organized.
● Monitor ingredient freshness and inventory.
● Practice food safety and sanitation standards.
● Present drinks with attention to detail.
Quality Standards
Every drink should be:
● Accurate
● Fresh
● Consistent
● Beautifully presented
● Served promptly
Success Looks Like
● Fast ticket times.
● Consistent beverage quality.
● Positive customer feedback.
● Minimal waste.
Product Knowledge
Every team member is expected to understand:
● Coffee beverages
● Herbal teas
● Adaptogens
● Functional mushrooms
● Botanical ingredients
● Hemp-derived products (where applicable)
● Accessories and retail merchandise
● Current promotions and seasonal offerings
Employees should continuously learn so they can confidently educate customers.
Store Standards
Maintain an inviting retail environment by:
● Keeping displays clean and fully stocked.
● Restocking products throughout the day.
● Following opening and closing procedures.
● Maintaining cleanliness at all times.
● Reporting inventory shortages.
● Following cash handling procedures.
● Supporting teammates during busy periods.
Professional Expectations
Every employee should demonstrate:
● Reliability and punctuality
● Positive attitude
● Coachability
● Professional appearance
● Strong communication skills
● Teamwork
● Integrity
● Attention to detail
● Initiative
● Accountability
Performance Metrics
Success in this role is measured by:
Customer Experience
● Customer satisfaction
● Repeat customers
● Positive reviews
● Hospitality
Sales Performance
● Sales goals achieved
● Average transaction value
● Upselling success
● Loyalty program participation
Beverage Quality
● Drink consistency
● Speed of service
● Accuracy
● Cleanliness
Operations
● Attendance
● Organization
● Teamwork
● Product knowledge
● Inventory accuracy
The Haven Standard
Every interaction should leave guests feeling:
● Welcome
● Educated
● Inspired
● Appreciated
● Excited to return
Qualifications
- Experience as a barista, bartender, or in beverage preparation (preferred but not required – training available).
- Interest and basic knowledge of cannabis, hemp, and plant medicine. (We’ll provide training for the right candidate.)
- Strong communication and customer service skills with the ability to connect with a wide range of guests.
- Comfort working in both family-friendly and adult-focused environments.
- Reliability, attention to detail, and a positive attitude.
Application
To apply, please submit your resume on the Indeed application and complete the application here: https://forms.gle/Dfpdu7GsNpcr2hU36
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
Work Location: In person
