Job Overview
We are seeking an energetic and detail-oriented Phone Operator/Customer Service representative to serve as the first point of contact for our clients and visitors. This dynamic role involves managing phone calls, providing exceptional customer service, and ensuring smooth communication across various departments. The ideal candidate will demonstrate excellent communication skills, technical proficiency with multi-line phone systems, and a friendly, professional demeanor. Join us to make a positive impact through engaging interactions and efficient communication!
Responsibilities
- Manage multiple phone lines simultaneously using multi-line phone systems, ensuring prompt and courteous responses to all calls
- Provide outstanding customer service by addressing inquiries and directing calls to appropriate departments or personnel
- Maintain accurate records of phone call details, messages, and data entry tasks with high attention to detail
- Assist with clerical duties such as filing, data management, and front desk support to ensure seamless office operations
- Demonstrate excellent phone etiquette by maintaining a professional tone and active listening skills during all interactions
Requirements
- Proven experience in customer service, telephony, or administrative roles; clerical experience is highly valued
- Strong communication skills
- Familiarity with multi-line phone systems and telephony technology
- Ability to handle high call volumes while maintaining professionalism and composure
- Technical proficiency in data entry software, office applications, and general computer use
- Excellent organizational skills with attention to detail in record keeping and documentation
- Prior front desk experience is preferred but not required
Join our team to deliver exceptional service through energetic engagement and clear communication! We value your dedication to creating positive experiences for every caller and visitor.
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Location:
- Siler City, NC 27344 (Preferred)
Ability to Commute:
- Siler City, NC 27344 (Preferred)
Work Location: In person
