This is currently a contract until September 1, 2026! Standard hours M-F
Must be open to any of the following shifts:
Day - 6:30am-3pm PST Monday-Friday (will only apply to the last 3 weeks of the project)
Swing - 2:30pm-11pm PST Saturday-Wednesday (will only apply to the last 3 weeks of the project)
Required Skills & Experience
- 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role
- 4+ years supporting a Windows enterprise environment
- 4+ years using an enterprise ticketing system
- Enterprise experience (large-scale user/device support environments)
- Active Directory experience (user account support, login troubleshooting)
- Flu shot compliance and willingness to wear a mask during flu season (as required)
- Ability to meet physical demands outlined below
Nice to Have Skills & Experience
- Prior hospital/healthcare IT support experience
- ServiceNow experience
- Certifications: A+, Network+, Security+, CCNA
- Strong written and verbal communication skills; customer-service mindset
Job Description
The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort. This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves.
The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths.
Pay: $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
