Company Overview:
Roller Rabbit weaves an enchanting tale of a magical rabbit through its handmade products, spanning from ready-to-wear to iconic sleepwear. These creations not only foster wonder, optimism, and the warmth of a trusted friend but also embody our brand's roots in originality. Roller Rabbit is more than a fashion label; it's an approachable, endearing, and endlessly intriguing lifestyle that captures the magic in every moment. As a niche-upscale fashion brand, Roller Rabbit operates eleven brick-and-mortar stores and a thriving e-commerce platform, driven by a mission to enrich vibrant lives with clothing and accessories that inspire dreams, uplift spirits, and commemorate moments with loved ones.
PLEASE NOTE THIS IS A TEMPORARY ROLE AND WILL BE 3-5 MONTHS OF EMPLOYMENT.
As an Assistant Store Manager at Roller Rabbit, your responsibilities will include, but are not limited to:
SALES GENERATION
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Meet personal and store sales goals
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Assist in the tracking, monitoring, and communication of business results
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Ensure an elevated level of sales and service are practiced by all associates - lead by example and inspire those around you to reach their highest potential!
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Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
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Ensure all sales related policies and procedures are maintained
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Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
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Maintain a keen interest in the fashion industry, interior design, and market trends
CLIENT EXPERIENCE
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Ensure all associates provide the highest level of customer service
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Develop and maintain relationships with clients to continue bringing the best brand experience
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Provide client outreach via computer communication programs and in person outreach
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Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
OPERATIONS
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Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
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Support and assist in staff training in all areas of appropriate register usage and maintenance
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Understand and properly execute all management register functions
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Participate in inventories and weekly inventory reports
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Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
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Follow and enforce all company policies and procedures
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Meet deadlines
MERCHANDISING/VISUAL MERCHANDISING
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Assist in the implementation and maintenance of all merchandising/ visual directives
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Be aware and able to implement and communicate to store team any promotions, sales, etc. occurring in the company
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Have sufficient knowledge of current product in store
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Ensure the sales floor is neat, clean, organized, and reflects the correct visual image at all times
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Ensure deliveries are properly processed in a timely manner
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Identify and communicate product concerns in a timely manner
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Communicate inventory needs to support the business goal
HUMAN RESOURCES
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Assist in the recruitment, training and development of staff
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Assist in ensuring the integrity of payroll and the payroll process
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Continually evaluate the performance of each associate and provide constant feedback to ensure results
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Resolve all human resources issues in a timely and effective manner
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Support and provide follow-up for all training programs, seminars etc.
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Ensure dress code and grooming standards are professional and reflect the employee wardrobe manual
QUALIFICATIONS
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Must have at least 2 years of retail management experience
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Must have leadership skills and act as a role model to sales staff
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Must be able to work in fast pace environment with sense of urgency while maintaining accuracy
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Ability to adapt quickly to the brand’s culture – we’re always evolving and love to have staff eager to come with us!
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Strong communication skills
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Basic knowledge of fashion
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Must have excellent written and verbal skills
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Ability to use Microsoft Office programs
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Must be able to lift 15-20 pounds
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Must have a flexible schedule, including weekends and holiday
Benefits:
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Competitive PTO package for Full Time employees
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Roller Rabbit discounts and annual allowance
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Comprehensive health, vision, and dental care, along with FSA/HSA benefits for Full Time employees
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Hourly Rate + Commission based role
