Join Our Team at Family Resource Home Care!
At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!
We are currently hiring for a Client Care Supervisor to join our branch located in Tri-Cities, WA.
Position: Client Care Supervisor (CCS)
We're looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.
Responsibilities
- Conduct assessments for potential clients to understand their needs.
-
Build trust with clients and their families.
-
Present customized care plans to bring in new clients.
-
Maintain strong relationships with current clients.
-
Monitor clients' health conditions and needs.
-
Provide exceptional customer service and address concerns.
-
Regularly visit clients to assess their well-being.
-
Update care plans as clients' needs change.
-
Keep accurate client documentation.
-
Give clear directions for caregivers.
-
Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
-
Identify opportunities to increase billable hours and services.
-
Implement marketing initiatives to attract new clients.
Requirements
- 2+ years in sales, marketing, or business development (healthcare or home care preferred).
-
Proven track record of meeting goals.
-
Excellent written and verbal communication skills.
-
Customer-focused with a passion for quality care.
-
Friendly and able to build lasting relationships.
-
Ability to work both independently and as part of a team.
-
Comfortable visiting clients in their homes.
-
Valid driver's license, auto insurance, clean driving record, and access to a vehicle.
Work Schedule
- Hours: Monday – Friday, 8 AM - 5 PM
-
Location: 25% office work, 75% client visits
Pay Range: $22.88 -26.44 / Hr
What We Offer
- Competitive salary plus performance-based bonus incentives
-
Comprehensive benefits (health, dental, vision)
-
Paid mileage reimbursement
-
Company-paid life and AD&D insurance
-
Paid time off: 3 weeks vacation in your first year
-
11 paid holidays
-
Ongoing training and professional development
-
Company matching 401(k)
-
Comprehensive In-Person Training – New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.
If you're passionate about making a difference in the lives of others, we'd love to hear from you!
