Job Overview
The Hotel Operations Supervisor is responsible for supporting the General Manager in the day-to-day operations of the hotel while ensuring exceptional guest service and operational excellence. This hands-on leadership position oversees Front Desk, Housekeeping, and Restaurant/Bar operations, stepping into departments as needed to support daily business demands. The ideal candidate is a motivated leader who thrives in a fast-paced hospitality environment, leads by example, and is committed to delivering outstanding guest experiences.
Essential ResponsibilitiesOperations
- Assist the General Manager with the daily operation of the hotel.
- Ensure compliance with brand standards, company policies, and safety regulations.
- Maintain exceptional guest satisfaction by resolving guest concerns promptly and professionally.
- Monitor service quality throughout all departments and identify opportunities for improvement.
- Assist with scheduling, labor management, and payroll oversight.
- Support hiring, onboarding, training, coaching, and performance management of team members.
- Prepare for and assist with brand quality assurance inspections.
Front Office
- Supervise Front Desk operations to ensure efficient guest check-in/check-out experiences.
- Assist with reservations, room assignments, guest requests, and problem resolution.
- Train associates on guest service standards and operational procedures.
- Monitor cash handling procedures and daily financial reporting.
Housekeeping
- Assist with room inspections to ensure cleanliness and brand standards are met.
- Support housekeeping staffing, scheduling, and daily room assignments.
- Monitor inventory levels of linens, guest supplies, and cleaning products.
- Ensure public areas remain clean and well maintained.
Restaurant & Bar Operations
- Oversee restaurant and bar operations during assigned shifts.
- Ensure food and beverage service meets company and brand expectations.
- Support inventory control, ordering, and cost management.
- Assist with scheduling and supervising restaurant and bar staff.
- Address guest concerns regarding food and beverage service.
Leadership
- Serve as Manager on Duty when assigned.
- Foster a positive, team-oriented work environment.
- Coach employees through daily interactions and formal feedback.
- Promote accountability, teamwork, and continuous improvement.
Qualifications
- Minimum of 2 years of hotel supervisory or management experience.
- Experience in:
- Front Desk Operations
- Housekeeping Operations
- Restaurant and Bar Operations
- Strong leadership and team-building skills.
- Excellent guest service and conflict resolution abilities.
- Ability to multitask and adapt in a fast-paced environment.
- Experience with hotel property management systems preferred.
- Strong computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Flexible schedule including nights, weekends, and holidays.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequently lift up to 30 pounds.
- Ability to bend, stoop, reach, and climb stairs as needed.
- Must be able to respond quickly to operational needs throughout the property.
Preferred Qualifications
- Hotel brand experience (Hilton, Marriott, Choice, Best Western, or similar).
- Food Handler and BASSET/Responsible Alcohol Service certification (or ability to obtain).
- CPR/First Aid certification is a plus.
What Success Looks Like
The successful Hotel Operations Supervisor:
- Leads by example and is willing to work alongside associates in every department.
- Delivers exceptional guest service while maintaining operational efficiency.
- Supports the General Manager by anticipating operational needs and solving problems proactively.
- Builds a positive team culture focused on accountability, service, and continuous improvement.
- Ensures every guest receives a clean room, friendly service, and a memorable stay.
This role is ideal for a hospitality professional who enjoys variety, thrives in a leadership position, and is ready to take the next step toward becoming a General Manager
We are seeking an energetic and dedicated Hotel Supervisor experienced with both front of house and housekeeping operations.. As a key team member, you will oversee daily hotel activities, coordinate guest services, and support staff to maintain the highest standards of hospitality. Your leadership will foster a welcoming environment where guests feel valued and cared for, driving customer satisfaction and loyalty. This role offers an exciting opportunity for a proactive professional passionate about hospitality and guest relations in a dynamic resort setting.
Duties
- Supervise front desk operations, ensuring smooth check-in and check-out processes for all guests
- Lead and motivate front desk staff to deliver outstanding customer service and resolve guest inquiries promptly
- Oversee guest services, including reservations, concierge requests, and special accommodations
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently
- Manage guest relations by addressing concerns proactively and ensuring a positive experience throughout their stay
- Maintain accurate records of guest interactions, reservations, and service requests to enhance operational efficiency
Requirements
- Proven hotel experience with a strong background in hospitality or resort management
- Excellent customer service skills with the ability to handle diverse guest needs in a fast-paced environment
- Strong leadership skills with the ability to supervise and motivate a team
- Knowledge of front desk operations, guest services, house keeping and hotel management software
- Exceptional communication skills, both verbal and written, to foster clear interactions with guests and staff
- Passion for hospitality excellence and creating memorable guest experiences
Join us in delivering top-tier hospitality where every guest feels welcomed and valued! This position offers a vibrant work environment where your enthusiasm can truly shine.
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Supervisory/Management: 2 years (Required)
License/Certification:
- Bassett & Food Handlers Certifications (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Bourbonnais, IL 60914 (Required)
Work Location: In person
