At Vertex Management, we believe strong customer service starts with strong support. From day one, our training prepares you to confidently discuss fiber internet, deliver standout customer service, and build skills that carry far beyond this role. You'll strengthen communication, gain hands-on sales experience helping customers with fiber internet, and learn how to adapt your customer service approach in real time. The growth here goes well beyond sales and sets you up for long-term success.
The Customer Representative role blends hands-on customer service with light sales support, all centered around helping customers navigate fiber internet options. You'll engage directly with customers, answer questions, and provide reliable customer service while guiding them toward the right fiber internet solutions, closing sales with clarity and confidence.
Customer Representative Responsibilities:
- Deliver high-quality customer service while discussing fiber internet needs and available packages.
- Provide clear, friendly explanations that help customers feel confident about fiber internet choices.
- Support sales efforts by offering knowledgeable customer service during upgrades and new enrollments for fiber internet.
- Assist customers with basic fiber internet troubleshooting and sales-related questions.
- Document customer service interactions, feedback, and fiber internet inquiries accurately.
- Collaborate with sales agents to improve the overall customer service experience.
- Stay informed on fiber internet updates, promotions, and service expansions.
- Uphold Vertex Management's customer standards in every fiber internet sale.
Essential Qualities of the Customer Representative:
- Strong communication and listening skills rooted in excellent customer service.
- Comfortable working in customer-facing environments focused on fiber internet education.
- Friendly, service-oriented mindset with a passion for customer service.
- Ability to understand customer needs and recommend fiber internet solutions.
- Motivated by sales results, performance, and positive customer service outcomes.
- Organized, dependable, and adaptable in fast-paced customer service settings.
- Ability to learn fiber internet product knowledge quickly and confidently.
Pay: $49,736.87 - $59,898.16 per year
Work Location: In person
