2780 Highland Ave Norwood, OH 45212
Job Title: Inside Sales Representative
Job Summary
Perform a wide variety of duties specific to handling sales calls with customers and vendors.
Pay close attention to detail.
Deal with customers effectively.
Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s
needs.
Qualifications
Preferred minimum level of education: high school diploma. Experience in sales and/or
purchasing and customer service, as well as basic knowledge of electrical apparatus, are
desirable.
Special Skills
Professional telephone manner.
Ability to function in a busy, stressful office atmosphere.
Work Preformed
Respond to incoming sales calls in a courteous and timely manner. (This is top priority.)
Maintain a record of phone conversations.
Process customer orders, advising on product application, availability, correct part, catalog or
issue number, shipping charges, and price.
Route all paperwork to proper departments.
Contact vendors to determine product availability, application, price, shipping dates, and
delivery charges.
Follow inventory control procedures as instructed.
Confer with office, service center and management staff on issues related to customer service.
