Customer Service Representative
Location: Miami Lakes, FL
Pay: $16–19/hr
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Position Summary
A growing company is seeking a professional and customer-focused Customer Service Representative to join its team. This individual will serve as the first point of contact for customers, providing exceptional service while supporting day-to-day administrative operations. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Process customer orders and maintain accurate records
- Perform data entry and update customer information
- Coordinate with internal departments to ensure customer needs are met
- Assist with scheduling and administrative tasks
- Resolve customer concerns in a professional and timely manner
- Maintain organized files and documentation
Qualifications
- Previous customer service or administrative experience preferred
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office, including Excel and Outlook
- Excellent organizational and multitasking abilities
- Strong attention to detail
- Bilingual (English/Spanish) preferred
Expected Results
- Deliver excellent customer service and maintain positive customer relationships
- Ensure timely and accurate processing of customer requests
- Maintain organized and up-to-date records
- Support efficient communication between customers and internal departments
Physical Requirements
- Ability to sit and work at a computer for extended periods
- Frequent use of office equipment and telephone
- Ability to occasionally lift up to 20 pounds
Pay: $16.00 - $19.00 per hour
Work Location: In person
