This position supports the Cord Blood Registry business unit in Tucson, AZ.
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.
As a member of the Client Support team, you must work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. Client Support also drives referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists and Senior Newborn Stem Cell Specialists. Responsible for communicating with existing clients via inbound and outbound telephone calls and emails in order to re-educate them on the value of storing stem cells and assisting in identification of cancellation reasons and tailored resolutions. In addition, this team is responsible for mentoring new CAT and CSS, Processing billing adjustments, cross functional collaborations, document revisions and other Cross Functional and Client Services project involvement.
Education : High School diploma or general education degree, or equivalent combination of education and experience is required for consideration. Minimum 2 years retention experience OR minimum 2 years of customer service in a contact center. A minimum of 1-year Client Advocacy Specialist experience
Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- All Specialist – I Knowledge, Skills, and Abilities
- Ability to see the big picture and implement multiple tangible enhancements.
- Provide department updates for policy changes in CSS team meetings
- Maintain department related documents
- Attend Sales and Service trainings and understand inputs and outputs of role
- Working knowledge of Excel, Power Point, Word and Google Applications.
- Working knowledge of the ERP and CRM systems.
- Excellent verbal and written communication skills
Reliable, with high integrity and strong work ethic
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Experience: Previous customer service and call center experience is a plus.
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at [email protected]
