Job Title: Case Manager – Rosati Scattered Sites (full-time)
Job Classification: Non-Exempt (hourly)
Reports to: Program Director
Department: Shared Services
Summary/Objective:
The Case Manager is responsible for providing comprehensive, person-centered case management services to individuals and/or households participating in a HUD-funded Continuum of Care (CoC) Permanent Supportive Housing (PSH) program. The Case Manager works collaboratively with program participants to promote housing stability, increase self-sufficiency, strengthen connections to community-based resources, and support participants in achieving individualized goals while maintaining permanent housing.
Essential Functions:
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Establish and maintain professional, supportive, and respectful relationships with program participants.
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Provide individualized case management using Housing First, trauma-informed, person-centered, and strengths-based approaches.
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Complete initial and ongoing assessments to identify participant strengths, needs, barriers, risks, and goals.
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Collaborate with participants to develop individualized service plans based upon participant-identified priorities.
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Review and update service plans as required and when significant changes occur.
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Conduct scheduled participant contacts and home visits consistent with program requirements and participant needs.
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Maintain consistent engagement with participants, including appropriate outreach when participants become difficult to contact.
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Promote participant choice, self-determination, independence, and community integration.
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Assist participants in developing independent living and housing retention skills.
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Maintain HMIS Data
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Participate in the CoC general meetings
Housing Stability
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Assist participants with understanding lease obligations, tenant responsibilities, and applicable program expectations.
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Identify issues that may jeopardize housing stability and intervene as early as possible.
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Work collaboratively with participants, landlords, property management, and program leadership to address housing-related concerns.
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Assist participants with developing strategies to prevent eviction and resolve lease violations when possible.
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Support participants in maintaining safe and sanitary living environments.
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Coordinate reasonable supportive interventions when health, behavioral health, financial, or other circumstances threaten housing stability.
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Assist participants with housing transitions when a move is necessary and permitted under program requirements.
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Support participants in pursuing longer-term housing options, rental assistance, or other housing opportunities when appropriate.
Service Coordination & Community Resources
The Case Manager will connect participants to appropriate community-based services and benefits, which may include:
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Medicaid, Medicare, SNAP, SSI, SSDI, and other public benefits.
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Primary and specialty healthcare.
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Mental health and behavioral health services.
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Substance use treatment and recovery supports.
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Employment and workforce development.
Required education and experience:
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Associate’s degree in related human services field. May substitute degree with minimum of five years’ case management experience involving direct work with those who are homeless.
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Interest in providing services to people experiencing substance abuse, severe and persistent mental illness, dual diagnosis, homelessness and/or HIV/AIDS.
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Possesses a working knowledge of community resources available to low-income housing and homeless individuals.
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Knowledge of documentation standards, HIPAA and privacy standards, crisis management and harm reduction principles.
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Working knowledge of Internet and Microsoft Office products including Word, Excel, and Outlook.
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Capable of partnering with and empowering program residents.
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Cultural sensitivity toward diverse populations required.
Preferred education and experience:
Preferred Bachelor’s in Human Services, Substance Abuse, Counseling, Social Work, or other related human services field (current licensure or certification strongly preferred).
Supervisory Responsibility: This position has no supervisor responsibilities.
Work Schedule: Generally, days, nights, and weekends as needed
Work Environment: This position operates in an emergency shelter environment.
Physical and Environmental Requirements: Ability to lift and carry at least 10 lbs.
Travel: Travel is primarily local during the business day.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
