Genesys Developer
- 4+ years of hands‑on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect
- Proven capability in IVR design and end‑to‑end call flow development, including secure flows and AI/bot integrations
- Strong hands‑on experience across Genesys Cloud CX components, including:
- IVR, Call Routing, CTI, Agent Desktop
- AI & Bots, Dialers, Live Chat, Workforce Management (WFM)
- Omnichannel configuration and orchestration
- Genesys AI services such as IVA and Agentic AI
- Demonstrated experience in migrating legacy or on‑premise contact centers to Genesys Cloud CX
- Solid experience with Genesys APIs and integrations with third‑party systems and CRMs (e.g., Salesforce)
- Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling
- Hands‑on experience in Genesys Cloud enablement, configuration, customization, and operational support
- Ability to design, develop, and deliver IVR solutions and conversational bots using:
Genesys Dialog Engine , Third‑party bot platforms such as Google Dialog flow and Amazon Lex
- Requires strong analytical, organizational, and problem-solving skills.
- Strong communication skills, both verbal and written.
- Must be able to meet deadlines.
- Ability to set and maintain high quality work standards.
- Frequently contributes to the development of new theories and methods.
- Ensure solutions align with best practices, security standards, and performance expectations
- Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX
- Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support
- Design, develop, and maintain IVR and call routing flows using Genesys Architect
- Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities
- Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals
Salary Range- $85,000-$100,000 a year
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