Title: Membership Engagement Specialist
Supervisor: Director of Development
Department: Memberships and Development
Effective Date: July 2026
Part time/Contract, fully remote, in office sparingly as needed (if applicable,) occasional travel may be possible
15-20 hours per week
$25-$30/hr depending on experience
Primary Objective:
Drive growth by increasing member engagement and retention while reducing attrition.
Member Engagement & Retention
- Conduct proactive outreach to members via email, phone and the app throughout the membership lifecycle, including:
- New member onboarding
- Orientation scheduling
- Engagement touchpoints
- Renewal outreach
- Identify member needs and connect them with relevant SAF programs, benefits, resources, and partner services.
- Monitor member engagement against key performance indicators and adjust strategies throughout the membership lifecycle to improve retention and reduce attrition.
Member Support
- Provide timely, professional and service-oriented support to member inquiries via email, phone and app regarding:
- Membership benefits
- SAF resources
- Events and programs
- General membership questions
- Assist with member-facing activities at conferences, trade shows, and networking events as needed and if applicable.
Membership Administration
- Support membership operations, including:
- Maintaining accurate records within the Association Management System (AMS)
- Payment processing
- Event registration (virtual and in-person)
- Conduct outreach via phone, email and app regarding declined payments and account updates.
- Contribute to content and copy for membership marketing materials as needed.
- Contribute to special projects and broader organizational initiatives as needed.
Qualifications
- Bachelor's degree in Communications, Marketing, Project Management, Business Administration, or a related field, or equivalent professional experience.
- 1-3 years of experience in membership, communications, marketing, or a related role, preferably within an association or nonprofit environment.
- Proficiency with Microsoft Office Suite.
- Familiarity with CRM or Association Management Systems (AMS), such as Re:Members (formerly Impexium) or similar platforms.
- Experience with project management tools such as Trello, Asana, Monday.com, or equivalent systems a plus.
Skills & Competencies
- Excellent interpersonal and relationship-building skills.
- Excellent written and verbal communication abilities.
- Customer service-oriented mindset with a commitment to member satisfaction.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Analytical, problem-solving, and solution-oriented approach.
- Collaborative team player with a professional, positive attitude.
- Ability to work independently while contributing to team objectives.
About Us:
The Society of American Florists is a progressive trade association representing all segments of the U.S. floral industry. Chartered by an act of Congress in 1901, SAF’s mission is to connect and cultivate a thriving floral community. Our vision is to enrich every life with the power of flowers.
Our Core Values:
- We support each other.
- We act with courage and lean into the unknown.
- We are growth-minded and entrepreneurial.
- We lead in big and small ways.
- We keep our eyes on the prize.
Our Mission: To connect and cultivate a thriving floral community.
Our Vision: The power of flowers in every life.
How to Apply:
Please submit a resume and cover letter outlining your qualifications and why you’d be a good fit for this position. Additionally, please answer the three screening questions listed below and submit your application to [email protected]
Screening Questions:
- Why are you interested in working with a membership association like SAF, and what interests you most about this role?
- What strategies have you used to encourage members or customers to participate in programs, services, or benefits?
- This role involves proactively reaching out to members by phone and email. Can you tell me about your experience with customer service or member outreach, and how comfortable you are making outbound calls?
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
Pay: $25.00 - $30.00 per hour
Work Location: Remote
