White Pearl Med Spa is looking for an experienced, motivated & dedicated Front Desk Coordinator/Client Relations member to join our team!
At White Pearl Med Spa we value Kindness, Integrity, Teamwork, Patient Care & Compassion. We believe our core values are the heart of how we are able to do what we love to do & to provide client satisfaction as our team grows.
Position: Front Desk/ Client Relations
Pay: $19-$25
Reports to: Spa Manager/Owner
Responsibilities:
- Patient Flow: Greeting & ensuring all clients are completely checked into their appointment as well as any loyalty Rewards programs, have signed all proper consent forms, are prebooked for their next appointment and booked under the correct treatment.
- Sales Support: Providing sales opportunities to clients by upselling treatments, skincare & memberships
- Processing Payment: Collecting payment & accurately checking out clients with collaboration from treatment providers if needed.
- Client Communication Triage: Staying on top of our Med Spa & Salon email, and social media messages for any client or networking inquiries, answering & responding to incoming client texts & calls. Following up with clients as needed. Utilizing phone etiquette to manage follow-up databases and Booking appointments.
- Creating a warm working environment and setting the tone for the team's growth.
- Assisting in sales and day to day client conflicts that may arise by providing conflict resolution and remain professional.
Experience Requirements:
- Experience with the Med Spa industry is a plus.
- Sales: Having a background in sales is a requirement to maintain a healthy flow of our skin care product retention, also maintaining a clean and stocked display. Displaying product & treatment service demonstrations to effectively educate clients on various benefits from our skin care/treatment services. Taking care of all clients in the spa/customer service.
- Strong customer service & interpersonal skills to continue to build rapport with clients & marketing partners.
- A proactive work ethic to approach upselling, achieving monthly goals, staying relevant on our social media platforms, and brainstorming events to drive sales.
- Spanish speaking is a plus
Join our team at White Pearl Medi-Spa & Nail Lounge, where your passions for beauty, wellness, and leadership can thrive!
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
- Friendly environment
- PTO
- Vacation time
- Insurance once Full time
- 401K
Work Location: In person only
Job Type: Part-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Parental leave
Work Location: In person
