THIS IS A PER DIEM ROLE IN OUR INTERNAL TEMP POOL.
Position Description
The Program Aide supports day-to-day residential operations by promoting resident safety, stability, and well-being. The Program Aide provides a welcoming front-line presence, assists with basic resident needs and engagement, supports building rules and routines, and helps connect residents to appropriate services and resources. This role works closely with Property Management and Clinical/Social Services staff to ensure a safe, respectful, and supportive living environment.
Responsibilities will include:
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Maintain a consistent on-site presence to support resident safety, stability, and engagement.
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Provide front-line, non-clinical assistance to residents (answer questions, help navigate building processes, connect to appropriate staff/resources).
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Conduct routine rounds of common areas/floors; identify and report safety, maintenance, and policy concerns.
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Respond to incidents and resident needs using de-escalation techniques; escalate emergencies per protocol (including contacting supervisors/security/911 as needed).
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Support front desk/building operations as assigned (phones, visitor/vendor sign-in, package support, basic inquiries).
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Work effectively with Property Management and Social/Clinical Services to plan events, complete attendance sheets, and perform light administrative assignments.
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Assist with resident communications, move-in/out support, and community-building activities as needed.
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Escort residents to medical and other appointments as needed.
