About Us
Gutter Pro NW is a fast-growing, family-owned company committed to providing exceptional service, quality craftsmanship, and outstanding customer care. We're looking for an organized, proactive Executive Office Assistant who enjoys keeping things running smoothly and wants to grow with our company.
This position will begin primarily in-office while learning our systems and processes. As trust and proficiency are established, there is potential to transition into a hybrid work schedule.
Position Overview
We're looking for someone who thrives in a fast-paced environment, enjoys solving problems, and isn't afraid to take ownership of tasks. You'll work directly with company leadership and become a key part of our daily operations by supporting office administration, customer service, scheduling, collections, and communication between customers, suppliers, and field crews.
If you're highly organized, tech-savvy, personable, and enjoy wearing many hats, we'd love to meet you.
Responsibilities
- Answer incoming phone calls professionally and confidently.
- Deliver outstanding customer service from first contact through project completion.
- Enter new customers, notes, and job information into our CRM.
- Prepare invoices and assist with accounts receivable and collections.
- Follow up on unpaid invoices and outstanding estimates.
- Schedule appointments and coordinate calendars.
- Assist with dispatching crews and adjusting schedules as needed.
- Communicate with field crews regarding job completion, material needs, and scheduling updates.
- Keep customers informed throughout their project.
- Prepare and organize estimates before they are sent.
- Process insurance documents and other administrative paperwork.
- Organize digital and physical files.
- Respond promptly to emails and customer inquiries.
- Build and maintain supplier relationships while seeking pricing discounts and cost savings.
- Assist leadership with special projects and day-to-day executive support.
- Help improve office systems and workflows.\
Qualifications
- Excellent verbal and written communication skills.
- Strong customer service skills with a friendly but assertive phone presence.
- Highly organized with exceptional attention to detail.
- Comfortable multitasking and prioritizing responsibilities.
- Strong computer skills and quick to learn new software.
- Familiarity with CRM software (experience preferred).
- Ability to take accurate notes and strong typing skills (shorthand or rapid note-taking is a plus).
- Experience managing calendars and schedules.
- Self-motivated with excellent follow-through.
- Professional demeanor with the ability to work well with customers, vendors, and coworkers.
- Previous experience in construction, home services, or a trade-related office is a strong plus.
Pay: $19.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Referral program
Work Location: Hybrid remote in Oregon City, OR 97045
